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FAQs

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We currently accepts the following forms of payment: Visa, MasterCard, American Express and PayPal.

We are unable to accept checks, cash or money orders. Please see below for additional payment information.

In order for us to accept payment, your billing and credit card addresses must match.

We are not responsible for shipping issues due to typographical errors.

Immediately upon purchase, a pre-authorization will be placed on your card for your order amount. Your card will not actually be charged until your order ships.

Unfortunately, we are unable to ship orders to multiple addresses. If your order contains gifts or items that require shipping to multiple locations, you will need to place a separate order for each address. Please note that each individual shipment will incur separate shipping charges.

DO I HAVE TO SET UP AN ACCOUNT TO PLACE MY ORDER?

No, you do not need an account to shop with us. However, registering for an account with us is easy and provides you with the following benefits:

Quick and easy checkout

Personalized profile including payment options and address book

Email updates: be the first to hear about product launches and exclusive events

Calendar of events and ideas

CAN I CANCEL MY ORDER?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed. However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at info@iconicgiftideas.com.

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

HOW DO I USE A DISCOUNT CODE?

To use a promotional code, please follow these steps:

  1. Choose the item you want to order and then click "Checkout" green button
  1. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
  2. You will see a “Discount” field on the upper right most part of the page 
  1. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

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